FAQ

How are shipping costs calculated?

Shipping costs are determined by dimensions and weight of the packaged artwork and the buyer’s location. Saglay works with the world leading couriers to provide competitive rates and amazing service. The actual cost will be clearly displayed before your enter your payment method.

When will I receive my order?

Most of the works are shipped between 2-4 business days. Delivery times may vary depending on customs requirements of the host country.

When you place your order you will receive an email with a link to track your package.

How do I place an order?

You can place an order by clicking on the artwork. Add the item to your shopping basket by clicking “Add to Cart” and then fill in your delivery details and payment method.

How do I create an account

Creating an account is easy and free. Just click on “Login” at the top and then click on “Want to create an account”. Please fill in your details to complete the process.

Do I need an account to order?

No, you can place an order as a guest.

Why should I create an account?

Creating an account will allow you to view your previous purchases, favourites, have access to services like exhibitions reminder, newsletters and a quicker checkout process.

Creating an account is easy, free and can be cancelled at any time.

Check out our Privacy Policy if you are concerned about the use of your personal information.

How do I cancel my account?

Send us an email to administration@saglay.com to inform us of your request (include your name and email address). We will confirm your cancellation via email.

What should I do if I do not receive an email after creating an account?

First, check your Spam folder to make sure it hasn’t been forwarded there. If you haven’t receive the confirmation email, please send us an email to administration@saglay.com

Are all prices VAT. included?

All prices listed on the site are VAT excluded, if / when the VAT is applicable to your order, we will clearly display the exact amount added before entering your payment method.

Are there any taxes or charges applied to packages crossing international borders?

There are no additional taxes/charges for shipments within Europe. However we cannot guarantee the same service outside the EU and therefore we highly recommend that you check with your country’s customs office to determine what these additional costs will be prior to making a purchase.

What type of payment methods are accepted?

We accept Visa, MasterCard, American Express, Delta, Maestro and PayPal.

Will I receive an invoice with my order?

Yes, you will receive an e-bill after placing your order.

When do you take payment for my order?

We ask authorisation for payment as soon as you submit your card information.

What is a CVV code? Where can I find it?

CVV or Card Verification Value, is the three-digit number printed in the signature space on the back of most credit cards, such as Visa and MasterCard. On American Express cards, it is the four-digit code on the front of the card.

How do I look up a specific artwork?

Click on “artwork” in the menu bar and then select your choice or you have the option to narrow your search when you are on the actual artwork page.